Keeping Consumers Satisfied Post-SaleEncompass serves many of the country’s largest national retailers with a focus on quickly and efficiently handling any issues their customers may experience with their products. From delivering quality OEM parts to managing returns to providing repair services, Encompass can handle any point in the post-sale process.
With our advanced technology, we can integrate with your systems to provide full visibility into each transaction we handle, delivering online, real-time access to repair status, parts ordering, tracking, diagnostics and inventory management information. We can also help you seize every opportunity to maximize the value of unused, damaged or products beyond economical repair through our innovative parts reclamation, asset recovery and e-recycle programs.
Through our PARTner Profits consumer referral program, retailers direct their customers to Encompass for replacement parts and accessories and receive a share of the revenue. Retailers can also participate in our Green Choice Parts® program in which you provide us with reclaimed parts and we sell under a revenue sharing agreement.Key Benefits of Partnering with Encompass
- Single-source, turnkey capabilities, eliminating the need to manage multiple vendors
- Fast resolution of product issues, increasing consumer satisfaction and loyalty
- Call Center support to troubleshoot consumer issues, reducing product returns
- Comprehensive, flexible asset management programs, ensuring you receive maximum value from defective, outdated or beyond economical repair products