Full Warranty Support ServicesService contract management can be complex, especially when multiple vendors are involved. To streamline the process, Encompass can serve as your single point of contact, ensuring the satisfaction of your consumer customers through quick resolution of their product issues. From parts fulfillment and returns authorization to providing advance replacement products and arranging for field or depot repair services, Encompass handles it all while providing you online, real-time visibility at every step.
Encompass has partnered with National Service Alliance and BNKe to offer Service Advantage, a single-source solution for service management, replacement parts distribution, consumer call center support, service dispatch, claims administration and reverse logistics.
Encompass can also help maximize the value of refurbished or outdated products by marketing these goods through alternative channels such as liquidators and online marketplaces. For products deemed beyond economical repair, we can reclaim the working components and sell as replacement parts through our Green Choice Parts program. Encompass further offers eco-friendly disposal services, adhering to strict government guidelines.Key Benefits of Partnering with Encompass
- Single-source, turnkey capabilities, eliminating the need to manage multiple vendors
- Access to robust Service Advantage, streamlining the entire service repair cycle and minimizing your IT investment needs
- Call Center support to troubleshoot consumer issues, reducing product returns
- Return authorization management based on your defined rules
- Comprehensive, flexible asset management programs, ensuring you receive maximum value from defective, outdated or beyond economical repair products